At this entry, i will explain to you about measuring the success of strategic initiatives .
Do you know Key Performance Indicator ???
*it measures that are tied with business drivers.
*it measure the business performance.
Metric - detailed measures that feed KPIs.
EFFICIENCY & EFFECTIVENESS
Efficiency IT metric - efficiency is like doing the things right and follow the process.
- it measures the performance of IT system such as throughput,speed and availability.
Effectiveness IT metric - effectiveness is doing the right things.
- measures impact IT has on business processes & activity include customer
satisfaction, conversion rates and sell through increases.
BENCHMARKING
*process measures system results, compare result to optimal system performance
*identify steps and procedures to improve system performance.
Metrics used for strategic initiatives include :
1. website
2. SCM
3. CRM
4. BPR
5. ERP
